Terms and Conditions — Andhra Pradesh State Waqf Board

Who these terms are between

“The Board” is the Andhra Pradesh State Waqf Board, a statutory body constituted under the Waqf Act, 1995, functioning under the Minorities Welfare Department, Government of Andhra Pradesh, with its Head Office at 4th Floor, Imdad Ghar, Opposite Kaleswara Rao Market, Vijayawada – 520001, Andhra Pradesh.

“You” is anyone who reads this website, uses the DCB application, or pays money to the Board through it — whether as an officer of the Board, a Mutawalli or committee member, a holder of Waqf property, or a member of the public.

These terms apply to:

the public website at apwaqfboard.com;
the DCB application at dcb.apwaqfboard.com and its mobile applications;
payment of dues to the Board through the payment gateway made available on them.

Using any of the three means you accept these terms. If you do not accept them, do not use the application and do not pay through it — payment at the Head Office and by the modes stated in the demand notice remains available and always will.

Using the website

The information on this website is published for general public information. It is maintained with care, but it is not the register.

Property, institution, scheme and service information must be verified against authorised Board records and official notifications. Nothing here independently establishes ownership, title, possession, appointment, eligibility or legal entitlement.
Where anything on this website differs from the Board’s own record, an official notification, or a Government Order, that record, notification or order prevails.
Links to other websites are provided for convenience. The Board does not control them and is not responsible for their content or their availability.
Content on this site is the property of the Board and of the Government of Andhra Pradesh. It may be read, quoted and reproduced for non-commercial purposes with the source acknowledged, and not otherwise. The State Emblem and the Board’s seal may not be reproduced without authority.

Using the DCB application

The application is not a public service. It is the Board’s record system, and access to it is by an account the Board issues for a stated role.

Your account

An account is issued to a named person for that person’s own use. It is not to be shared, transferred, or operated by anyone else, including a colleague or a relative.
You are responsible for what is done under your account. Every entry, change and approval is logged against it.
Keep the password and any one-time password to yourself. The Board will never ask for either, by any means. Report a suspected compromise to the Head Office at once, and the session will be revoked.
The Board may suspend or withdraw an account — where the role ends, where the account is misused, or where withdrawal is necessary to protect the register.

What you must not do

Enter anything you know or believe to be false, or upload a document you know to be forged or altered.
Access, or attempt to access, records outside what your role permits.
Extract records in bulk, scrape the application, or use it by any automated means the Board has not authorised.
Interfere with the working of the site or the application, or attempt to defeat its security.
Disclose personal information seen in the application — a photograph, an identity document, a contact number — to anyone not entitled to it.

These are not merely terms of use. Falsifying an entry in the register of a statutory body, and unauthorised access to a protected system, are offences, and the Board will report them as such.

Availability

The Board intends the application to be available continuously but does not guarantee it. It may be unavailable for maintenance, and may be unavailable through failure of connectivity, hosting or the payment gateway, none of which is within the Board’s control. A due does not stop being payable because the application was unavailable on the day; where a deadline is genuinely missed for that reason, tell the Head Office in writing and the matter will be considered on its facts.

Paying the Board online

What is payable online is rent, lease or licence on a Waqf property, and the contribution payable by an institution on its income. Both are dues already standing against a named institution in the Board’s register. Nothing is sold on this website, and no goods are delivered.

Currency. All amounts are in Indian Rupees (INR), payable in India only.
The gateway. Payment is taken by a bank-operated payment gateway. Card numbers, UPI credentials, net banking passwords and one-time passwords are entered on the gateway’s pages and are never seen or stored by the Board. The gateway’s and your bank’s own terms apply to that step.
What discharges the due. A payment discharges a due when the Board receives confirmation from the gateway and issues a receipt against the institution. An amount debited by your bank without that confirmation has not been applied to anything, and is returned to the account it came from.
Getting it right. You are responsible for identifying the correct institution, property and period before paying. A payment credited to the wrong record has to be traced and corrected, which takes time.
How it is applied. A receipt is applied oldest first — arrears before the current year — unless the demand notice or a written direction of the Board says otherwise.
Keep the confirmation. The transaction reference is what any later enquiry is traced by.
Charges. The Board does not add a convenience fee to the amount due. Any charge levied by your own bank or card issuer is between you and them.

Cancellation and refunds

A payment can be abandoned at any point up to the moment you authorise it: closing the gateway page ends the attempt and no money moves. Once authorised, a payment cannot be cancelled.

What is paid to the Board is not the price of a product and not a subscription. It is a due already owed, standing against a named institution in the register, and paying it discharges a liability rather than buying anything that could be returned. There is accordingly no cooling-off period, and a due correctly paid and correctly applied is not refundable — not on request and not on a change of mind. The receipt is the proof that it cleared what was owed.

Money the Board should never have received is a different matter, and is returned without your having to argue for it. That is limited to:

an amount debited by your bank where the gateway did not confirm the payment and no receipt was issued;
the same due paid twice, where the second payment is not carried forward at your written request;
an amount paid in excess of what stood against the institution;
an amount that cannot be applied to the record it was intended for and cannot be correctly applied at all;
an amount collected in excess of a demand later reduced or set aside on correction, on appeal, or by order of a competent authority.

A return is made to the source — the card, account or UPI handle debited — and never in cash or to a third party. The Board deducts no processing, cancellation or administrative charge from it. Tell the Head Office in writing, quoting the transaction reference and the date, and keep the gateway confirmation: a payment the Board’s record does not carry cannot be traced without it. Where an amount is under dispute, it stays credited to the institution until the dispute is decided, and is then adjusted or returned according to that decision.

A failed transaction is in most cases reversed by your own bank within its own cycle, which is faster than anything the Board can do and needs no application at all.

The Board does not send payment links

The Board does not ask for payment through a link sent by message or email, does not ask for a card number, UPI PIN or one-time password, and does not accept payment into any personal account. Treat any such request as fraudulent and report it to the Head Office.

Liability, grievances and governing law

Liability

The Board is responsible for the correctness of its own register and for applying to it every payment it receives. It is not liable for loss arising from the unavailability of the site or the application, from failure or delay in the payment gateway or in your own bank, or from a payment made against the wrong institution or period on particulars you supplied. Nothing in these terms limits any liability that the law does not permit to be limited.

Grievances

A grievance about this website, the application or a payment may be raised through the Help Desk or in writing to the Head Office. Identify the institution and the property, say what happened and when, and give a contact for the reply — a grievance the office cannot tie to a record cannot be acted on. A grievance about a payment is acknowledged within 3 working days with a reference to quote, decided within 15 working days of that acknowledgement where the payment can be traced in the Board’s record and its bank statement, and any amount to be returned is initiated within a further 7 working days. The credit then reaching your account is a matter for your bank and the gateway, and usually takes another 5 to 10 working days. Where nothing is to be returned, you are told so in writing with the reason, within the same 15 working days.

Personal information

How the Board handles personal information is set out in the Privacy Policy, which forms part of these terms.

Changes

These terms may be revised. The date in force appears at the top of the page, and a revision takes effect from the date shown there. Continued use after that date is acceptance of the revision.

Governing law

These terms are governed by the laws of India. Matters arising under the Waqf Act, 1995 lie before the authorities and the Waqf Tribunal that Act provides for. Subject to that, the courts at Vijayawada, Andhra Pradesh have jurisdiction.

Andhra Pradesh State Waqf Board
4th Floor, Imdad Ghar
Opposite Kaleswara Rao Market
Vijayawada – 520001, Andhra Pradesh
Telephone: 0866 242 4286
Office hours: 10:00 AM – 5:30 PM, working days